Crypto help desk service will provide your business with complete cloud based ticketing system setup and will get an L1 crypto support in place.
Ticketing system based on Freshdesk cloud service will bring you:
- Improved Productivity: Assign tickets automatically to agents and groups based on various details, including their workloads and skills. Also, auto-assign emails, calls and chats to agents based on keywords and available bandwidth for better productivity.
- Better Efficiency: Schedule regular reports to analyze and improve agent performance using different help desk metrics. Measure customer satisfaction based on their satisfaction reports to improve services.
- Data Security: Secure confidential data and customer information with state-of-the-art data security. Whitelist IP ranges, restrict login access and set up single sign on script for credentials authentication.
- Save Time: Automate tasks so that agents can focus better on resolving customer issues.
Our L1 technical support will bring you:
- Strategically addressing customer needs
- Creating a positive customer experience
- Quickly resolving small or easy-to-manage issues
- Establishing a timeline and protocol for harder-to-solve problems
- Obtaining feedback and suggestions for product development
Please check our monthly package and if you need more please contact us.
