Introducing our Crypto Help Desk Service, an all-encompassing support system designed specifically for businesses in the cryptocurrency and blockchain industry. Our cloud-based ticketing system ensures prompt and efficient management of customer inquiries and technical issues.
Key Features:
Streamlined Ticketing System: Our ticketing system is powered by the Freshdesk cloud service, allowing for seamless handling of customer requests. Tickets are automatically assigned to agents and groups based on their workload and skills, maximizing productivity. Enhanced Productivity: By automating the assignment of emails, calls, and chats to agents based on keywords and available bandwidth, we enhance agent productivity and improve response time. Improved Efficiency: Schedule regular reports to assess and enhance agent performance using a variety of help desk metrics. Measure customer satisfaction through satisfaction reports, offering valuable feedback to enhance your serv…